Call Q&A

1.   Who can apply?

The 3 compulsory requirements that have to be met to participate are:

Company categoryStaff headcountTurnover       orBalance sheet total
Medium-sized< 250≤ € 50 M ≤ € 43 M
Small< 50≤ € 10 M ≤ € 10 M
Micro< 10≤ € 10 M ≤ € 2 M
  • And be a tourism SME from one of the following categories, corresponding to NACE codes I55 and N79:
    • Hotels and similar accommodation (NACE code: I5510)
    • Holiday and other short-stay accommodation (NACE code: I5520)
    • Camping grounds, recreational vehicle parks and trailer parks (NACE code: I5530)
    • Travel agency, tour operator reservation service and related activities (NACE code: N79)

  • And be registered in one of the following geographical locations:
    • The province of Tarragona (Spain)
    • Lisbon Metropolitan Area (Portugal)
    • Heraklion province (Greece)
    • Tirana, Vlora, Shkodra, Gjirokastra, Fieri, Berati or Korça (Albania)
    • Coastal municipalities of the Marche region: San Benedetto del Tronto, Grottammare, Cupra Marittima, Pedaso and Porto San Giorgio (Italy)

Any tourism SME that complies with all the following requirements will then be requested to submit an application form including an action plan for funding. This action plan will gather all those activities that the SMEs would like to undertake thanks to the funding that they will receive.

It is important to bear in mind that only one application per SME will be accepted. In case that more than one application is submitted by the same company, the most recent application will be considered.

2.   How can I apply to this call?

In the first place, you’re required to carefully read the Guidelines of the open call as well as the five annexes that can be found here. You will see that all the details are specified here, however if you find any points unclear, you are more than welcome to send an email with your questions to: As a later stage, you can fill in the application form.

3.   Who can I contact if I have any question?

If you have any questions, kindly send an email to this email address:

4.   How much time do I have to submit my application?

You can submit your online application from 1st June 2022 at 9:00am Central European Time until the 30 September, 2022 at 17:00pm.

5.   How will my application be assessed?

An Evaluation Committee consisting of two experts from the RESETTING consortium partners will assess the quality of the submitted applications from 2nd October to 15th November and all applicants will be informed about the status/outcome of their application by the end of November 2022, at the latest.

Eeach of the four Business Suport Organizations (BSOs) of this project will nominate a ‘rapporteur’ who will liaise closely with the Evaluation Committee and who will be responsible to elaborate a concise report for each applicant/SME.

6.   How can I know if my SME is eligible?

An application will be eligible only if all the following eligibility criteria are met:

  1. it must be submitted before the submission deadline date, applying the requested submission procedure
  2. all the required fields in the application form must be completed
  3. the enterprise should demonstrate that falls under the category of a Small or Medium Sized business, based on the COM. EC/361/2003
  4. the enterprise submitting the proposal is based in one of the Project partner’s countries and more specifically based in the territory specified in the Guidelines.
  5. its main economic activity is in the Tourism sector as indicated in the Guidelines.
  6. the official representative declares that the SMEs actions are in compliance with EU regulations by signing a specific declaration of honour.
  7. the official representative declares no Incompatibility with other EU funding for the same actions proposed in its action plan.
  8. applicants are asked to confirm that no conflict of interest could arise in connection with this call.

In summary, the evaluation and selection will be based on six criteria. Each criterion could receive from 1 to 5 points, 1 being the lowest score and 5 being the highest. The minimum threshold for each criterion is 3 out of 5. Failing to score a 3 out of 5 in any of the six main criteria will suppose the disqualification of the proposal. Here below, a brief explanation of each criterion can be found:

  1. Enterprise viability: demonstrate a discernible competitive advantage, be financially and commercially viable, possess the management and financial resources to absorb project intervention.
  2. Proposals should clearly demonstrate that:
    1. a) the project reflects the management strategy and vision
    1. b) the expected outputs bring further expansion of the business
  3. Cross-cutting: demonstrates the impact in developing sustainable tourism (alignment with SDGs), local development, addressing youth employment and/or gender issues.
  4. Innovative approach: demonstrate what aspects of the digitalization process will add value to their current business model.
  5. Level of current technical skills to implement new projects/ideas: In case the SME do not have them, then what actions/ideas could be proposed to offset this lack of skills internally.
  6. Attainment of any label/certification demonstrating proof of being committed towards responsible/ethical/fair/equal opportunities principles in the workplace

7.   What can I do if I do not agree with the outcome of the final selection?

Within 2 working days of the reception of the communication, applicants may submit a request for redress if they believe that there has been a shortcoming in the way their proposal has been evaluated that may affect the final decision on whether they are selected as beneficiary or not.

A designated internal review committee of the RESETTING project will examine requests for redress, which must be:

  • Related to the evaluation process or eligibility checks
  • Clearly describe the complaint and reasons for potential consideration
  • Received within the time limit (2 working days) from the communication of the result is delivered
  • Sent by the same enterprise legal representative that submitted the proposal

The committee will review the complaint and will recommend an appropriate course of action. If there is a clear evidence that a shortcoming(s) could have affected the eventual decision, it is possible that all or part of the proposal will be re-evaluated by the internal review committee.

The committee will not call into question the scientific or technical judgement of appropriately qualified experts. In addition, any redress request that call into question the scientific or technical judgement of appropriately qualified experts will be automatically rejected.

The evaluation score following any re-evaluation will be regarded as definitive. This score could be lower than the original score.

Only one request for redress per application will be considered by the committee. All requests for redress will be treated in confidence and must be sent to

8.   Will RESETTING partners organise any information sessions in the near future?

RESETTING partners will organize a series of informative webinars/workshops to provide additional information (on proposal drafting, evaluation process, etc.) to potential applicants between 1st June until 1st September.  More information on the webinars will be found in due time on the project website.